Terms and Conditions

Terms and Conditions

Stock and and Availability

  • Availability fluctuates due to yields, vintage and production. We always endeavour to be fair when allocation is required with any of our products during offers / catalogues.
  • We reserve the right to allocate wines in any manner necessary to satisfy customer demands.
  • All wines that are sold in our shopping cart are not the complete range.
  • Changes to 'Our Wines' range is subject to change without notice.


  • If you receive your order and a bottle/s are broken, please contact us immediately or within 7 days. We will issue you with a credit or replacement bottle/s if in stock.

Corked Wines

  • In the case of 'corked' wines, we must receive a claim within 3 years of purchase. The offending bottle must be sent to us immediately to assess it's condition. If tainted, a full credit or replacement (if in stock) will be given.

Delivery and Packaging

  • To ensure safe delivery of your order, we suggest full cases of 6 or 12 bottles when purchasing.
  • We use strong, durable boxes for both wine and champagne with inserts for added safety.

Terms and Conditions of all Offers / Catalogues

  1. Orders must be in cases of 6 or 12 bottles (750ml) and multiples of 3 - unless otherwise specified
  2. The closing date of each offer is always listed in every catalogue. Once the date passes, the landed price applies (Approximately 15%)


  • Prices are subject to change without notice and quoted in Australia dollars plus GST. Freight charged seperately.

Payment Options

  • We use a gateway system called Eway for all Credit Card purchases. We except VISA, Mastercard & AMEX. Eway is a Tier 1 PCI compliant system that complies with credit card standards. They are audited yearly. If you would like to review eWay's compliance, please click on the following link  http://www.eway.com.au/company/pci-dss-compliance
  • We accept payment by Direct Transfer via Online Banking.
  • Payment by Cheque


  • Our website includes links to other websites. These links are for accessibilty, information and knowledge.

Privacy Statement

Ross Duke Wine Company (French Wine Centre) understands the importance of customer privacy and takes this very seriously.

Ross Duke Wine Company collects and stores customer information such as the following:

  • Name
  • Address (Home and delivery)
  • Contact number - not required
  • Email address
  • Order processing & payment method (if necessary)
  • Birthdate (for promotional purposes) - not required

If you are can't or won't provide the above information, we are unable to process or deliver our product/s.

Our Terms

By using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part, you must not use this website.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

License to use website:

Unless otherwise stated, Ross Duke Wine Company (French Wine Centre) own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution.

Liquor License

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Due to Licensing Laws you must be over 18 years of age in order to place and receive a delivery. We reserve the right to refuse any order if suspect fraudulent behaviour on our site.

WARNING - Under the Liquor Control Reform Act 1998 it is an offence:
To supply alcohol to a person under the age of 18 years [Penalty exceeds $6,000]
For a person under the age of 18 years to purchase or receive liquor [Penalty exceeds $500]